At Pristine Floral, we are committed to providing our customers with the freshest and highest quality flowers available. We understand that flowers are a symbol of love, celebration, and remembrance, and we strive to ensure that every purchase exceeds your expectations. To demonstrate our dedication to your satisfaction, we offer a 48-hour flower guarantee.

If any individual blooms within your arrangement wilt or perish within 48 hours of purchase or delivery, we will replace them at no additional cost to you. Simply contact us within the 48-hour window to report any concerns, and we will promptly arrange for a replacement.

Terms and Conditions:

The 48-hour guarantee applies only to individual blooms within an arrangement that have wilted or perished within 48 hours of purchase or delivery.

To qualify for a replacement, customers must contact us within the 48-hour window from the time of purchase or delivery.

Replacement blooms will be provided at no additional cost to the customer and must be picked up in-store.

Our guarantee does not cover damage or wilting resulting from improper care or handling after delivery, such as exposure to extreme temperatures or lack of water.

In the unlikely event that specific blooms are not available for replacement, we will make every effort to substitute with a similar bloom of equal or greater value.

Contact Us:

If you have any questions about our 48-hour flower guarantee or need assistance with a recent purchase, please don’t hesitate to contact us at 780-349-1515 or chanel@pristinefloral.ca

Thank you for choosing Pristine Floral. We appreciate the opportunity to serve you and look forward to delighting you with our beautiful and long-lasting floral arrangements.