Privacy Policy

Effective 2024-02-23

At Pristine Floral, safeguarding the privacy and security of our customers’ personal information is of utmost importance to us. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in accordance with Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and relevant provincial legislation, such as the Alberta Personal Information Protection Act (PIPA).

Collection of Personal Information:

We collect personal information directly from you when you create a user account, place orders online or over the phone, or interact with us in any other way. The types of personal information we may collect include:

Name
Contact information (e.g., email address, phone number, mailing address)
Payment information (e.g., credit card details)
Order history
Preferences and feedback

Use of Personal Information:

We use the personal information we collect for the following purposes:

To process and fulfill orders, including delivery and billing
To communicate with you about your orders, account, or inquiries
To provide customer support and address your concerns
To personalize your shopping experience and improve our products and services
To send you marketing communications, promotions, or special offers, with your consent

Disclosure of Personal Information:

We do not disclose your personal information to third parties without your consent, except as required or permitted by law. In certain circumstances, we may share your information with trusted service providers who assist us in operating our business and providing services to you, such as payment processors, delivery companies, or IT service providers.

Security of Personal Information:

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. These measures include physical, technical, and organizational safeguards designed to secure the confidentiality and integrity of your information.

Retention of Personal Information:

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. When your personal information is no longer needed, we securely dispose of it in a manner that protects your privacy.

Access and Correction:

You have the right to access and update your personal information held by us. If you would like to review, correct, or delete your information, please contact us using the information provided below.

Credit Card Information:

We do not keep credit card information on file. All transactions are securely processed through Moneris, a trusted payment processing provider.

Consent:

By providing your personal information to us, you consent to the collection, use, and disclosure of that information as described in this Privacy Policy.

Contact Us:

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Pristine Floral
#15 10030-106 Street
Westlock, Alberta, T7P 2K4
780 349 1515
chanel@pristinefloral.ca

Changes to this Privacy Policy:

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the revised policy on our website with the effective date of the changes. We encourage you to review this policy periodically to stay informed about how we protect your personal information.

Thank you for choosing Pristine Floral. We value your trust and are committed to protecting your privacy in compliance with Canadian privacy laws.